Privacy & Security Policy

Last updated: 5 Dec 2025

1. Information we collect

We collect information you provide when you create an account, place an order, or contact support. This may include your name, shipping address, email, phone number, and order details. We also collect limited technical information (such as IP address, device/browser type) for fraud prevention and service operation.

2. How we use your information

  • To process orders, payments, and deliveries
  • To communicate order updates and provide customer support
  • To improve our products, website performance, and user experience
  • To comply with legal, tax, and regulatory requirements

3. Lawful bases

We process personal data on the basis of contract (to fulfil your order), legitimate interests (to secure our services and prevent fraud), and consent where required (e.g., certain marketing communications).

4. Security

Data is transmitted over encrypted connections (HTTPS) and stored using reasonable administrative and technical safeguards. Internal access is restricted to personnel with a business need.

5. Payments

Payments are handled by certified third‑party providers. We do not store your full card details on our servers.

6. Cookies

We use cookies for cart functionality, login sessions, and basic analytics. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

7. Sharing of information

We do not sell personal data. We may share limited data with logistics partners, payment processors, and service providers strictly to operate and improve the service, under appropriate safeguards.

8. Data retention

We retain information only for as long as necessary to fulfil the purposes above, meet legal obligations, and resolve disputes. Retention periods vary by record type.

9. Your rights

Subject to applicable laws, you may request access, correction, or deletion of certain personal data. To exercise your rights, contact us at admin@medigreen.my.

10. Contact

For questions about this policy or our privacy practices, contact admin@medigreen.my.